SHIPPING POLICY
TUGH Gear is committed to getting your high-performance equipment to you as quickly and efficiently as possible. We pride ourselves on the speed and clarity of our logistics, ensuring you spend less time waiting and more time training.
ORDER PROCESSING & DETAILS
All orders are typically processed within 1–3 business days. Please note that we do not ship on weekends or public holidays. During peak seasons, high-volume drops, or holiday periods, processing times may be slightly extended. If there is a significant delay in the shipment of your order, we will contact you via email. For urgent inquiries, please contact our support team before placing your order to ensure processing cut-off times are met.
SERVICE AREAS
We currently ship to:
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Australia
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New Zealand
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United States
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Canada
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United Kingdom
Additional countries will be added as TUGH continues to grow.
SHIPPING TIERS & RATES
TUGH Gear offers tiered shipping solutions to ensure your performance equipment reaches you wherever you train. Our streamlined process is designed for clarity and speed, with costs calculated based on your location and selected urgency.
Standard Shipping: Estimated delivery within 5–7 business days. This option provides the best value for routine gear upgrades. Express Shipping: Estimated delivery within 2–3 business days.
Shipping rates are determined by region and order total. We offer flat-rate shipping for domestic orders, while international rates are calculated in real-time and displayed clearly during the checkout process.
Tracking Your Order
Once your order has been dispatched from our facility, you will receive a confirmation email containing your unique tracking link. This usually occurs within 1–3 business days of placing your order. You can use this link to monitor your shipment's journey in real-time. For a quick status check at any time, you can also log into your TUGH Gear account and visit the 'Order History' section to see the current progress of your gear.
CUSTOMS & IMPORT DUTIES
International orders may be subject to customs duties, import taxes, or other local government charges.
These charges are determined by your country's customs authority and are the responsibility of the customer.
TUGH Gear is not responsible for delays caused by customs processing.
Please ensure your shipping address is accurate before completing your order.
If an incorrect address is provided and your parcel is returned to us, additional shipping charges may apply before the order can be resent.
INCORRECT SHIPPING INFORMATION
DAMAGED ORDERS
If your order arrives damaged, please contact us within 7 days of delivery.
Include:
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Your order number
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Photos of the damaged item
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Photos of the packaging
We'll assess the issue and arrange a replacement or appropriate resolution where applicable.
If your order contains multiple products, they may arrive in separate shipments depending on stock availability or warehouse location.
You will receive tracking information for each shipment if this occurs.
SPLIT SHIPMENTS
Once your parcel has been marked as delivered by the shipping carrier, TUGH Gear cannot guarantee replacement for parcels that are lost or stolen after delivery.
If you believe your parcel has been delivered incorrectly, please contact both the courier and our support team as soon as possible.
DELIVERY RESPONSIBILITY
LOST OR DELAYED PARCELS
If your parcel appears to be delayed, please first check the tracking information provided.
If you believe your parcel has been lost, contact us at:
support@tughgear.com
We'll work directly with the shipping carrier to resolve the issue as quickly as possible.
QUESTIONS?
If you have any questions about shipping, we're here to help.
Email: support@tughgear.com
TRAIN HARD. STAY ORGANISED. DELIVERED WITH CONFIDENCE.
EVERY TUGH ORDER IS PACKED WITH CARE BECAUSE WE BELIEVE PREMIUM PRODUCTS DESERVE A PREMIUM DELIVERY EXPERIENCE. FROM OUR WAREHOUSE TO YOUR GYM BAG, WE'RE COMMITTED TO MAKING SURE YOUR GEAR ARRIVES READY FOR EVERY SESSION.