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PRIVACY POLICY

A LEGAL DISCLAIMER

1. Information We Collect
 

1.1 Information you provide to us

We may collect information that you provide directly, such as:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Order details

  • Payment information (processed securely by our payment providers)

  • Any messages or information you send us (for example, via contact forms or email)

1.2 Information collected automatically

When you visit our site, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages you visit and time spent on them

  • Referring website or source

We may use cookies and similar technologies to collect some of this information. You can usually control cookies through your browser settings.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your orders, account, or questions

  • Send you updates, promotions, and marketing (if you have opted in)

  • Improve and personalize your experience on our site

  • Analyze site performance and usage

  • Help prevent fraud and keep our site secure

3. Legal Bases for Processing (EU/UK Visitors)

If you are in the EU or UK, we process your personal data based on:

  • Performance of a contract (for example, to fulfill your order)

  • Your consent (for example, for marketing emails)

  • Our legitimate interests (for example, improving our services, preventing fraud)

  • Compliance with legal obligations

4. How We Share Your Information

We do not sell your personal information.

We may share it with trusted third parties who help us run our business, such as:

  • Payment processors

  • Shipping and delivery partners

  • Email and marketing service providers

  • Analytics and website hosting providers

These third parties are only allowed to use your information to provide services to us and must protect it.

We may also share information if required by law, to protect our rights, or in connection with a business transfer (such as a merger or sale of assets).

We keep your personal information only as long as necessary to:

  • Provide our services

  • Fulfill orders

  • Meet legal, tax, and accounting obligations

  • Resolve disputes and enforce our agreements

5. Data Retention
6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of your information (subject to legal requirements)

  • Object to or restrict certain types of processing

  • Withdraw consent where processing is based on consent

To exercise these rights, contact us using the details in the Contact Us section below.

7. Marketing Communications

If you sign up for our email list or otherwise opt in, we may send you emails about new products, special offers, and updates from TUGH Gear.

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us.

We use cookies and similar technologies to:

  • Keep you signed in

  • Remember your cart

  • Understand how visitors use our site

  • Improve our website and marketing

You can usually manage or disable cookies in your browser settings. If you disable cookies, some parts of the site may not work properly.

8. Cookies and Tracking Technologies
9. Security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Your information may be stored and processed in countries other than your own. These countries may have different data protection laws, but we take steps to ensure your information is protected in line with this Privacy Policy.

10. International Transfers

Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Children’s Privacy
12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page regularly.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

TUGH Gear
Email: support@tughgear.com

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