HELP CENTER
QUESTIONS, ANSWERED
Find everything you need to know about TUGH Gear orders, high-performance fabric technology, shipping timelines, and our simple return process. Efficiency starts here.
SHIPPING
How long does shipping take?
Standard shipping typically takes 3-5 business days. We process all orders within 24 hours to get your gear to you as fast as possible.
Do you ship internationally?
Yes, we ship TUGH Gear worldwide. International delivery times vary by location, usually arriving within 7-14 business days.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a personal tracking link to follow your gear's journey.
RETURNS & EXCHANGES
What is your return window?
We offer a 30-day return policy from the date of delivery. This gives you ample time to ensure your TUGH Gear meets your performance standards.
What condition do items need to be in?
Items must be in original, unused condition with all tags attached. Apparel should be unwashed, and gear should show no signs of gym wear.
How do I start a return or exchange?
Login to your account and navigate to the orders section, or contact our support team. We provide easy pre-paid labels for a frictionless experience.
SIZING & FABRIC
How do I choose the right size?
Check our dynamic size chart. Measure your chest and waist precisely for the most accurate fit. If you're between sizes, we recommend sizing up for a more relaxed feel.
How do your products fit?
TUGH Gear is engineered with an athletic taper. Our items are designed to hug the body in the right places while providing maximum range of motion for elite performance.
How should I care for my TUGH Gear products?
Machine wash cold with like colors. Avoid fabric softeners as they can compromise the moisture-wicking properties of our technical threads. Hang dry for longevity.