RETURN WINDOW
We offer a 30-day return window from the date of delivery. To be eligible for a refund or exchange, items must be initiated and shipped back within this timeframe. Returns requested beyond the 30-day period will not be accepted.
ELIGIBILITY
- Items must be unworn and unwashed.
- Original tags and packaging must be intact.
- No stains, damage, or signs of wear.
- Items must be returned in their original condition to be eligible for a refund.
- Final sale items are not eligible for return or exchange unless defective.
PROCESS
1
Log into your account to access your orders and select the items you wish to return or exchange.
2
Alternatively, contact our elite support team at support@tughgear.com. Please include your order number and let us know if it's a return or exchange.
3
Wait for our confirmation email. We will provide instructions and a return label once your request is reviewed.
EXCHANGES
Exchanges are processed as a new order. Once your return is received and inspected, we will issue a refund or store credit, allowing you to purchase the replacement size or color immediately. Please note that exchange requests are subject to current stock availability. If you need a size or color change, we recommend starting the process as soon as possible to ensure your preferred gear is in stock.